1. 7-Day Exchange Window
We want you to be completely delighted with your unstitched ensemble. If you receive an article that is damaged, contains a weaving flaw, or has an incorrect variant sent, you may request an exchange within 7 days of delivery receipt.
2. Eligibility Criteria for Unstitched Suits
- The fabric must be in its original, uncut, and unstitched state.
- The article must not have been washed, dry cleaned, altered, or perfumed.
- Original tags, embroidery patches, labels, and luxury packaging must accompany the parcel.
3. Non-Exchangeable Items
• Any suit fabric that has been partially or fully stitched, tailored, or cut by a master tailor cannot be accepted for exchange or refund.
• Discounted promotional sale articles are eligible for exchange only in the event of an authentic manufacturing defect.
4. How to Initiate an Exchange
Simply send a WhatsApp message to our customer concierge (+92 323 6184816) quoting your Order Reference along with photographs of the suit and defect. Our team will verify and arrange the reverse courier pickup or exchange parcel promptly.